LEGAL
Privacy Policy 

Collected Personal Data

When you contact or use this website, the following personal data may be collected:

Name

Email address

Phone number

Any information you choose to share in enquiry or contact forms

Appointment-related information

Technical data such as IP address, browser type, and website usage (via cookies or analytics)

Sensitive personal data may be shared only if you voluntarily provide it in relation to counselling enquiries. This information is treated with the highest level of confidentiality.

Purpose of Collecting Data

Personal data is collected for the following purposes:

To respond to enquiries and requests for information

To arrange and manage appointments

To provide counselling services safely and appropriately

To maintain client records in line with professional and legal requirements

To improve the website and user experience

To comply with legal, regulatory, and ethical obligations

Your information will never be sold or shared with third parties for marketing purposes. Data is only shared where legally required or with your explicit consent (for example, if safeguarding concerns arise).

Data Storage and Security

"All personal information is stored securely and accessed only by authorised persons. Reasonable technical and organisational measures are in place to protect against loss, misuse, or unauthorised access.

We will protect the confidentiality and privacy of clients by: a. actively protecting information about clients from unauthorised access or disclosure b. informing clients about how the use of personal data and information that they share with us will be used and who is within the circle of confidentiality, particularly with access to personally identifiable information c. requiring that all recipients of personally identifiable information have agreed to treat such information as confidential in accordance with any legal requirements and what has been agreed with the client at the time of disclosure d. informing clients about any reasonably foreseeable limitations of privacy or confidentiality in advance of our work together, for example, communications to ensure or enhance the quality of work in supervision or training, to protect a client or others from serious harm including safeguarding commitments, and when legally required or authorised to disclose e. taking care that all contractual requirements concerning the management and communication of client information are mutually compatible f. ensuring that disclosure of personally identifiable information about clients is authorised by client consent or that there is a legally and ethically recognised justification g. using thoroughly anonymised information about clients where this provides a practical alternative to sharing identifiable information." (Content from BACP)

Your Rights

You have the right to:

Access your personal data

Request corrections

Request deletion (where legally possible)

Withdraw consent

Make a complaint to the Information Commissioner’s Office (ICO)

Contact

For any questions about this privacy policy or how your data is handled, please contact:

Sense of Self Counselling Services
jackieedwards@senseofselfcounsellingservices.co.uk
07771732066